General Terms and Conditions
Reservations
Golf packages with Online Golf Holidays
can be booked via e-mail, telephone or fax. Packages are flexible and arrivals
and departures can be any day of the week, unless otherwise specified before the
booking is made. Once we have confirmed your package we then require a deposit
to secure the booking; on receiving the deposit you will be sent confirmation of
your reservation. No package will be confirmed until the deposit has been
received.
All packages are charged in euros; any
other currency advertised or quoted will be an example of the current exchange
rate of the day and is only given as a guide. All payments are made to
MDL GROUP TRAVEL & LEISURE SL (bonded Travel Agent – No:
C.I.A.N 291904-2)
After the deposit has been made Online Golf
Holidays require the balance no later than 6 weeks prior to arrival. If the
booking is made less than 8 weeks prior to arrival the full payment is required.
Failure of the balance being paid before the date specified on the deposit
confirmation could result in a cancellation and loss of deposit.
Once a booking has been confirmed any changes
to the package will have an admin charge of 10 Euros per change. If any changes
are made by the client after documents have been issued there will be an
additional charge of 50 Euros.
All cancellation must be received via fax or
e-mail. In any event of cancellation the deposit is forfeit; however Online
Golf Holidays will always try to help the individual or group. Therefore if
whenever we receive a refund from a hotel or golf course our policy is to
forward it to the client.
We strongly advise that you take out adequate insurance cover.
NEVER TRAVEL WITHOUT INSURANCE. Online Golf Holidays accept no
responsibility for any loss, damage or injury.
If in the event, a said hotel or golf course
booked is not available for whatever reason, a hotel or course of the same
standard will be substituted.
Golf
At Online Golf Holidays we do our best
to confirm your requested tee times; however golf courses do reserve the right
to alter preferred tee times. If for any reason your requested tee times are not
available we will offer the nearest possible alternative. Tee times are based on
playing four balls, therefore, depending on the season; you may be paired up
with other golfers on the day.
The Spanish Golf Federation levy a charge of
approximately 3 euros to all golfers playing in Spain, the majority of courses
add this into the green fee. For the few courses that do not, the Caddymaster
will charge you locally.
In the event of heavy rainfall it will be the
decision of the course to open or close, if the course chooses to open they will
expect you to play, therefore if you choose not to; the green fee will not be
refunded. If the course chooses to close your tee time will be changed or you
will receive a full or part refund.
Handicap certificates are rarely asked to be
seen in Spain, but requested more in Portugal; however you must be aware that as
a general rule you should carry your certificate, for the more prestigious
courses you will be asked to show it.
Dress code is the same as in most countries;
soft spikes are required at majority of the courses.
Liability
All vouchers, coupons or tickets are issued in
the capacity of an agent to our suppliers, therefore Online Golf Holidays
cannot be held liable for any acts or omissions of
our suppliers over whom we have no control.
Online Golf Holidays accept no
responsibility for and shall not be liable in respect of loss or damage or
changes caused by force majeure events (e.g. strikes, fire, flood, closure of
airports, weather conditions) and can not be held liable for losses or
additional expenses due to delays or changes on flights, or any other event
beyond our control.
Online Golf Holidays
reserve the right to cancel any package where these terms and conditions are not
met.
Online Golf Holidays
is a trading name of MDL Group Travel & Leisure SL a legally-constituted
Spanish travel agency with license Nº. C.I.AN-291904-2 / VAT Nº. B-92883149.